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Shanghai Cowell Machinery Co., Ltd. (Cowell) is a family group company. We are a professional manufacturer of Fueling equipments since 1980’s. Registered in Shanghai, and managed by a professional team, Cowell delivers quality, efficiency, and expertise to our clients worldwide, being dedicated to providing the below full line products:
1) Fuel and LPG dispenser & its components – fuel dispensers, flow meters, fuel pumps, nozzles, separators, manometers, solenoid valves, differential valves, hoses and other related products
2) Mechanical PD Flow Meters & Pumps - positive displacement flow meters and pumps, loading and unloading meters & pumps, Electric Transfer Pump Units, etc.
3) Additional, tank truck parts & digital flow meters.
Cowell factory has Numberical Control Machine Center, Numberical Lathe Machine, Meter Testing Tables, Pump Testing Tables etc. advanced inspecting & testing machines, 3D measurement system.
We have more than 200 employee and 10 senior technical engineers.
Our products are durable, reliable and economical and have obtained ISO9001 certificate, certain products have gained the ATEX CE certificate & UL certificate. The products are exported to USA, Europe, Middle East, South East Asia and Africa etc.
“Cooperation for mutual benefit based on sincerity and credit” is our philosophy. It is our everlasting pursuit to provide our customers with high quality products at competitive prices and efficient customer services.
1.Q: How to order the cargo from COWELL?
A:Firstly,contact us online or send email to tell us the model and details on your interested item. Once every detail is confirmed, our sales will send you a proforma invoice for deposit /payment. Then the order will be arranged upon receipt of your deposit/ payment. While the goods is ready for delivery, we shall inform you to arrange for shipping as per your referred delivery term (by sea, by air, by express). After cargo delivery, we shall send you the tracking number or BL accordingly. Of course, we shall also track your goods time by time until you receive cargo safely.
2.Q: Is the sample free?
A: Usually the sample should be paid firstly. When you place a large order, the small sample under 50USD cost could be reduced or returned relatively. If above that amount, we shall have a certain discount for the sample.
3.Q: What about the lead time for the sample and mass production?
A: It will be taking around 1-3 working days for the small items sample after the payment is received. For the mass production, it depends on the specific order quantities. It should be confirmed with factory before you are placing the order, normally it will be expected to bewithin 5-15 working days.
4. Q: Is allowed OEM/ODM service?
A: OEM/ODM service will be acceptable on certain products. We could print your logo on certain products, according to customers' requirement.
5.Q: How to pay for it?
A:When you got the proforma invoice, then you could make the payment accordingly. The payment term can be by T/T (Bank transfer), Irrevocable credit of Letter Western Union, Escrow etc. as you prefer.
6.Q: How is the warranty policy?
A: 1) All our exporting products will be tested before delivery.
2). Warranty:
a. We provide one-year warranty for most products listed.
b. M series, FMC series, SM series flow meter, the warranty period is 24 months starting from the shipping date
c. Nozzles, the warranty is 6 months according to the international custom.
3) . Customers will enjoy free repair services for failures found within the warranty due to manufacturing quality;
4) . For on-site services not arising from manufacturing quality, we shall charge a certain service fee at our discretion based on actual charges incurred such as travel expense.
5) . We provide paid repair services for product damages not arising from manufacturing quality issues or beyond the scope of warranty.
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