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Help CenterCNC Spark Erosion Machine With 18-Month Warranty, Free Spare Parts Kit, Technical Support via Video Call, CE Marked
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Suzhou Excellence Intelligent Technology Co., LTD, a reliable trading company founded in 2013 with a 3,000–5,000 m² factory, is proud to present our CNC Spark Erosion Machine. This high-precision EDM (Electrical Discharge Machining) solution is designed to meet the rigorous demands of modern tooling, mold-making, and precision parts production. Backed by an 18-month warranty, a free spare parts kit, and real-time video call technical support, this machine combines reliability, efficiency, and service excellence. Each unit is CE marked, ensuring compliance with European safety and quality standards. Whether you need intricate cavity machining or hard material processing, our spark erosion machine delivers consistent results with minimal downtime.
Our machine features a robust CNC control system, allowing operators to program complex erosion paths with ease. The free spare parts kit includes commonly consumable items such as electrodes, filters, and seals, giving you peace of mind from day one. Additionally, our video call support enables our engineers to guide you through installation, maintenance, and troubleshooting remotely, reducing costly delays. Below we outline the key technical specifications and benefits.
Key Features & Benefits
- High Accuracy & Surface Finish: Achieve positioning accuracy of ±0.005 mm and surface roughness down to Ra 0.4 μm, ideal for mold and die applications.
- Energy-Efficient Power Supply: Adaptive pulse control reduces electrode wear and power consumption by up to 20% compared to conventional EDM.
- User-Friendly CNC Interface: Intuitive touchscreen panel with pre-loaded machining cycles, allowing quick setup for both novice and experienced operators.
- Robust Mechanical Construction: Heavy-duty cast iron frame ensures thermal stability and vibration dampening, prolonging machine life.
- Automatic Dielectric Filtration: Integrated filtration system extends fluid life and maintains consistent machining conditions.
- 18-Month Warranty: Covers all manufacturing defects, with fast replacement of faulty components via our local partner network.
- Free Spare Parts Kit: Includes 12 common consumables (e.g., filters, seals, electrodes) valued at over USD 500, free with each machine.
- Video Call Technical Support: Direct line to our engineers via WhatsApp/WeChat for real-time diagnostics and training.
Technical Specifications (Typical Model)
| Table Size (mm) | 700 × 400 |
| X/Y/Z Travel (mm) | 400 / 250 / 300 |
| Max Electrode Weight (kg) | 50 |
| Max Machining Current (A) | 50 |
| Power Supply (V/Hz) | 380V / 50Hz (or as per customer requirement) |
| Machine Weight (kg) | Appr. 2500 |
| CE Marked | Yes |
The above specifications are representative of our standard model. Custom configurations, such as larger table size or higher current, are available upon request. All machines undergo strict quality checks before shipment.
Why choose Suzhou Excellence Intelligent Technology for your spark erosion needs? Over 10 years of industry experience, an annual export value of US$5–10 Million, and an ISO9001-certified quality management system demonstrate our commitment to consistent product quality. Our factory spans 3,000–5,000 square meters and serves customers across North America, South America, Europe, Southeast Asia, Africa, Oceania, and beyond. We ship from major Chinese ports (Shanghai, Ningbo, Shenzhen, Qingdao) and offer flexible logistics options. The included 18-month warranty, free spare parts kit, and video call technical support ensure you receive long-term value with minimal risk. Contact us today to discuss your specific machining requirements and see how our CNC spark erosion machine can boost your production efficiency.
Frequently Asked Questions (FAQ)
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Q: What does the 18-month warranty cover?
A: The warranty covers all manufacturing defects in materials and workmanship. It does not cover consumables or damage caused by improper use. We provide full details in the warranty certificate. -
Q: What is included in the free spare parts kit?
A: The kit typically includes 12 essential items: 3 sets of filters, 2 sets of seals, 2 copper electrodes, 4 brass electrodes, and a set of wrenches. Actual contents may vary by model but are always sufficient for initial operation. -
Q: How does the video call technical support work?
A: After purchase, you will receive a dedicated support contact via WhatsApp or WeChat. For any issue, simply schedule a call, and our experienced engineer will connect with you, share screen, and guide you step-by-step. Response time is typically within 24 hours on business days. -
Q: Is this machine CE certified? Does compliance help with EU import?
A: Yes, the machine is CE marked, indicating it meets relevant EU safety, health, and environmental requirements. This simplifies import procedures and customs clearance in EU countries. -
Q: Can you customize the machine for specific applications?
A: Absolutely. We offer customization on table size, travel range, dielectric system, and control software. Please provide your requirements; our engineering team will propose a tailored solution. -
Q: What is the typical delivery time?
A: For standard models, delivery is usually 30–45 days after order confirmation. Custom machines may take 45–60 days. We ship from Shanghai, Ningbo, Shenzhen, or Qingdao port. -
Q: Do you provide installation and training?
A: We provide comprehensive manuals and video guides. On-site installation and training are available as an optional add-on service. Our video call support can also assist with initial setup. -
Q: What is the minimum order quantity?
A: Our MOQ is 1 unit. We also welcome trial orders for new customers.
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